Welcome to

Ronald McDonald Family Room at Mackay Hospital

Take a break from the wards and hospital routine

1 Kitchen
2 Sleeping Rooms
2 Bathrooms

Visiting the Family Room

Take a break and be together as a family at the Ronald McDonald Family Room at Mackay Base Hospital.

Our Ronald McDonald Family Room is a refuge for you and your family while visiting or staying with a child in hospital. Step away from the clinical environment of the Hospital, and into our inviting Family Room, where there’s a fully-equipped kitchen, bathroom, laundry facilities and quiet rooms for rest and reflection. Our Family Room has both an indoor play area, complete with toys, boardgames and videogames, where kids can take some time out and have fun.

Our Team

Our Ronald McDonald Family Room is run 100% by a dedicated team of volunteers.


We want to make sure families have a home-away-from-home inside the Hospital, away from the clinical environment of the ward. That’s why our Family Room was purpose built for the free and exclusive use of parents, carers, guardians and their families who have children undergoing inpatient or outpatient treatment at the Mackay Base Hospital.   


Ronald McDonald Family Rooms are free of charge. Thanks to our generous sponsors and donations from the local community, families have a space away from the wards to recoup and simply be together.

Come and visit


475 Bridge Rd, Mackay QLD 4740

Questions? Call (07) 4775 5600

E: na@rmhc.org.au

Opening hours  

Monday to Sunday – 8:00am to 8:00pm

Hospital Family Room Location

The Ronald McDonald Family Room at Mackay Base Hospital is located just outside the Special Care Nursery and the Birth Centre.

Find Us

Ronald McDonald Family Room at Mackay Base Hospital Map

Family Room Facilities

Our Ronald McDonald Family Room is a refuge for you and your family while visiting or staying with a child in hospital. Step away from the ward and into our inviting Family Room where there’s a kitchen, two fully accessible bathrooms and laundry facilities. For the comfort of our families, we have a cosy lounge area, two Sleeping Rooms for rest and relaxation, as well as a play area for kids. We’re making the time your family spends in hospital just that little bit easier.

Fully-equipped kitchen

Our fully equipped and stocked kitchen with an oven, stovetop, microwave, fridge and dining area allows you to store, prepare and enjoy your food in a comfortable setting. Families also have access to free, nutritious ready-to-heat meals.

Bathroom facilities

Our two fully accessible bathrooms provide families with complimentary toiletries for freshening up.

Laundry facilities

Families have access to our convenient laundry facilities.

Lounge room

Families can relax and recharge in the lounge area.

Sleeping Rooms

Our two sleeping rooms provide a quiet night's rest for families who need it most.

Play area

The play area provides a space for kids to play with toys and videogames.

Family Room Programs

Ronald McDonald Family Rooms rely on the work of our volunteers and the financial support of individual and corporate donations.

There are many ways you can contribute to our Family Room located at Mackay Base Hospital.

Get Involved

Discuss how you, your organisation, school or business can help and become involved.

Call us:  (07) 4775 5700

Email us:  na@rmhc.org.au


A rewarding and enriching experience, as a volunteer, you will witness the amazing difference you can make first-hand by assisting with day-to-day tasks, helping to run activities, or even something as simple as offering a welcoming smile and a listening ear to a family member in need.

> Volunteer

Make a donation

As an individual, a group, or corporate sponsor, you can assist through regular or one-off donations of money, goods or services, by sponsoring a room, or by organising or attending a fundraising event.

> Donate

Host a fundraiser

We welcome support from businesses and corporates who wish to embark on a fundraising exercise for Ronald McDonald House Charities North Australia. The main thing here is to host events that you find FUN! These activities may include but are not limited to: gold coin days, quiz nights, silly sock days, corporate golf days, fashion shows, talent nights, ladies days, coffee mornings, raffles, auctions and so forth. We would love to hear any ideas of your own!

For further information on hosting your own fundraising event for our charity, email us at na@rmhc.org.au

Other ways to help

There are many other ways that you can help our Programs and families. 

> Learn more