Welcome to

RM Family Room Gold Coast University Hospital NCU

1 Kitchen
2 Bedrooms
7000 Family Visits

Visiting the Family Room

Take a break and be together as a family at the Ronald McDonald Family Room at the Gold Coast University Hospital’s Newborn Care Unit.

Our Ronald McDonald Family Room is a refuge for you and your family while you have an infant receiving treatment in the Newborn Care Unit at the Gold Coast University Hospital. Step away from the ward and into our inviting Family Room where you’ll find a kitchen stocked with essential items, bathroom and laundry amenities with complimentary toiletry packs for resident parents, a cosy lounge with a TV, computer and internet facilities and a children’s play space with toys and activities.

For information about the Ronald McDonald Family Room at the Gold Coast University Hospital's Newborn Care Unit, see RMHC SEQ's website: www.rmhcseq.org.au/how-we-can-help/our-family-rooms/

Our Team

Our Ronald McDonald Family Room is managed by our RMHC South East Queensland Gold Coast Coordinator and run by a dedicated team of volunteers.


We want to make sure parents of newborn babies needing extra care have a home-away-from-home inside the Hospital, away from the clinical environment of the ward. That’s why our Family Room is free and open to all families with infants being treated or monitored in the Newborn Care Unit at the Gold Coast University Hospital.

Our two emergency overnight accommodation rooms are available to families when approved by the Nurse Unit Manager.


Ronald McDonald Family Rooms are free of charge. Thanks to generous donations, families have a space away from the wards to recoup and simply be together.

Come and visit

Gold Coast University Hospital NICU; Level 3, Block D

T: (07) 5687 4188

E: GCUHFamilyRoom.SEQ@rmhc.org.au

RMHC SEQ website: www.rmhcseq.org.au

Opening Hours

Monday to Friday - 8:00am – 8:00pm

Saturday & Sunday - 8:00am – 6:00pm

Hospital Family Room Location

Ronald McDonald Family Room is located within the Newborn Care Unit (NCU), located on Level 3, Block D of the Gold Coast University Hospital, Southport.

Find Us

Level 3, Gold Coast University Hospital NICU 1 Hospital Blvd, Southport QLD 4215  

Family Room Facilities

Our Ronald McDonald Family Room is a refuge for you and your family while visiting or staying with a child in hospital. Step away from the ward and into our inviting Family Room where there is a kitchen, bathroom and laundry facilities. For the comfort of our families, we have a cosy lounge area, emergency overnight rooms as well as space for the kids to play. By giving your kids some much needed space to play, we’re making the time your family spends in hospital just that little bit easier.


We’ve made our Family Room as homely as possible. That’s why you’ll find a kitchenette with a microwave and a supply of tea, coffee and basic essentials, a fridge for storing your own food and a microwave for heating up meals.

Dining and Lounge area

Our relaxing lounge area contains free computers for your use and complimentary wi-fi.

Bathroom facilities

Our bathroom includes a shower and toiletries for freshening up.

Emergency accomodation

Within our NCU Family Room we have two emergency overnight accommodation rooms, which are available to families approved by the Nurse Unit Manager. Resident parents have access to a storage space for personal food and limited communal provisions, as well as free toiletries and emergency wash packs.

Family Room Programs

Every year RMHC SEQ must raise the funds needed to provide the accommodation and support services that we give to seriously ill or injured children and their families. We are very grateful to receive support from members of the community who, together with our corporate partners generously donate funds, goods and services to our charity.

There are many ways you can contribute to our Family Room located in Gold Coast Hospital's NICU. 

Get Involved

Discuss how you, your organisation, school or business can help and become involved.

Call us:  (07) 5687 4188

Email us:  fundraising.seq@rmhc.org.au

Make a donation

As an individual, a group or corporate sponsor, you can assist through regular or one-off donations of money, goods or services, by sponsoring a room, or by organising or attending a fundraising event.

> Donate


We depend on our team of dedicated volunteers to help us run our programs and support families going through some of the toughest times. RMHC SEQ has a selection of diverse and rewarding volunteer opportunities across our programs to suit your interests and meet the needs of seriously ill children and their families. Volunteer must be over 18 years of age and available to commit for 6 or more months.

> Apply to volunteer

Host a fundraiser

Each year, our supporters assist us in a number of ways which include:

  • Cash donations
  • Sponsorship of an accommodation room through our Adopt A Room program
  • The donation of goods and services needed for the operation of our Houses and programs
  • Payroll Giving
  • Money Box Collection
  • Holding their own fundraising activity or event
  • Leaving a Bequest in their Will
  • Giving in memory of a loved one
  • Celebration donations on a birthday or anniversary
  • Raising funds through the participation in a marathon or community event

For more information about how you can help please call 07 3646 6528 or email Fundraising.SEQ@rmhc.org.au

Other ways to help

There are many other ways for you to support our Programs and families. 

> Learn more