A place to call home

Ronald McDonald House Herston

for families with children undergoing care at Queensland Children's Hospital

48 Bedrooms
2 Kitchens
1044 Families stay a year

Staying at the house

Our Herston House gives seriously ill children the best gift of all – their families. Our warm and supportive home-away-from-home provides the whole family with a comfortable place to stay and peace of mind, knowing they can stay together and close to their child’s hospital.

Each night, up to 48 families call Ronald McDonald House Herston home. Our residential accommodation consists of two large houses side-by-side, with a range of great facilities and communal areas available for all guests to use.

Our Team

Our tirelessly dedicated team of staff are guided by our Chief Executive Officer Dr John Gilmour. Our House also relies on a committed group of volunteers who generously give their time to make our families feel welcome and supported.

Who’s eligible to stay with us?

Keeping the family together can be extremely tough without support, which is why we offer accommodation for families with seriously ill children who need to travel to their child’s treating hospital in Brisbane. Our House also supports mothers going through high risk pregnancies and need to reside in our House until her baby or babies are born.

We try to accommodate the needs of families where we can, but this is always subject to availability. Priority is given to families whose children have been recently diagnosed, seriously injured or who require emergency treatment, as well as families of premature babies.

Fees

Ronald McDonald House understands that being away from home for long periods of time can put families under financial pressure. That’s why our accommodation is free for eligible families of seriously ill children.

While our policy is to provide free accommodation, your stay at the House may require you to claim financial support towards accommodation and travel from the relevant government transport assistance scheme in your home state. Our friendly team are happy to work with you to apply for the relevant financial support.

To find out if you’re eligible for government financial assistance, contact your hospital social worker or talk to one of our team.

Want to know more?

Being forced to move your family far from home, work, school and your entire support network due to a child’s illness is extraordinarily tough. Our House has a wonderful community spirit, where you’ll be able to connect with other families going through experiences similar to your own. Our communal facilities also provide families with the independence to be able to cater for themselves and keep up with day-to-day living as much as possible.

Families staying with us cater for themselves, although we do supply tea, coffee and some basic food items free of charge. Our Make a Meal volunteers  drop in every Wednesday night to cook a freshly-prepared meal for our guests to enjoy in a relaxed and social setting.

Make an enquiry

There are two ways to get in touch with us:

Call the House on (07) 3257 0328

Get a referral from a social worker or medical authority.

House location

Our House is a convenient 3 minute walk from the Royal Brisbane and Women’s Hospital in Herston. Our central location is about 3km from the Brisbane CBD and Central Station. We are also walking distance from the RBWH Bus Station, Exhibition station and riverside parks, with plenty of places to grab a bite to eat or stock up on groceries.

Contact us

22 Garrick Terrace Herston QLD, 4006

How to get there

By train

We are located a 30 minute walk or 10 minute drive from the Bowen Hills Station.

By car

RMH Herston is located a 20 minute car drive from the Brisbane Domestic Airport.

By bus

A quick bus ride via the Royal Brisbane and Women’s Hospital from (RBWH) bus station and then a 5 minute walk will bring you to RMH Herston.

House Facilities

While there’s no place like home, we do our best to create an environment that’s as homely as possible.

Whether you’ll be staying with us for just a couple of nights or have many months ahead of you, our house functions as a real home, with everything you need to get through trying times together.

Guest rooms

We have 48 guest rooms in total, including 9 fully self-contained suites. These units are provided for the families of children living at the House requiring isolation as a medical necessity, and for guests who’ll be staying with us for a longer period of time.

Fully-equipped kitchens

Each of our two Houses has its own spacious communal kitchen. To help you stick to your mealtime routine, we’ve equipped each kitchen with fully-equipped cooking stations, allowing several families to cook together at once.

Tea, coffee, milk and sugar are freely available, and our communal fridges, freezers and pantries are regularly stocked with food items donated by our friends and volunteers. Each room has access to fridge, freezer and pantry space for keeping their own supply of snacks, drinks and groceries.

Communal Dining Rooms

Adjoining each of our kitchens are our roomy communal dining areas. These are some of the most social spaces in the House, serving as central hubs where families meet, get to know each other and share stories over the familiar comfort of a home cooked meal.

Outdoor Playground

In between our two buildings is our main outdoor family area. Shaded for sun protection, it features a playground and outdoor toys, as well as tables and chairs for the parents to sit out in the fresh air while watching over their little ones.

Indoor Playground

For those not-so-warm-days we have a secure internal playground to keep our younger guests amused. CCTV cameras are in place with a monitor installed in main building's kitchen, so parents can supervise children whilst preparing meals.

Teenage Retreat

Ideal for our teenage guests, the Teenage Retreat is a chill-out zone with TVs and couches for catching up on a favourite show, watching a movie or grabbing a controller and going head-to-head with a mate on our gaming consoles.

Annex Lounge

Our Annex Lounge features comfy couches and lounge chairs, a large screen TV with a DVD player and movies.

Balconies

Getting outdoors for a spot of fresh air, even just for a few minutes, can help you to de-stress and clear your mind. Grab a spot of fresh air or have a snack outside on one of our three furnished, undercover balconies adjoining the communal dining rooms and the Annex Lounge.

Guest Laundry

Wherever you and your family go, laundry duties follow! To help you keep on top of the washing, we have a guest laundry equipped with three washing machines and three dryers. Ironing facilities are also available for use.  

Parking

Our House has secure off-street parking available for our guests, however space is limited.

House Programs

Every year RMHC SEQ must raise the funds needed to provide the accommodation and support services that we give to seriously ill or injured children and their families. We are very grateful to receive support from members of the community who, together with our corporate partners generously donate funds, goods and services to our charity.

Each year, our supporters assist us in a number of ways which include:

  • Cash donations
  • Sponsorship of an accommodation room through our Adopt A Room program
  • The donation of goods and services needed for the operation of our Houses and programs
  • Payroll Giving
  • Money Box Collection
  • Holding their own fundraising activity or event
  • Leaving a Bequest in their Will
  • Giving in memory of a loved one
  • Celebration donations on a birthday or anniversary
  • Raising funds through the participation in a marathon or community event

Get Involved

Discuss how you, your organisation, school or business can help and become involved.

Call us: (07) 3257 0328

Email us: fundraising.seq@rmhc.org.au

Fundraise for us

Each year, our supporters assist us in a number of ways which include:

  • Cash donations
  • Sponsorship of an accommodation room through our Adopt A Room program
  • The donation of goods and services needed for the operation of our Houses and programs
  • Payroll Giving
  • Money Box Collection
  • Holding their own fundraising activity or event
  • Leaving a Bequest in their Will
  • Giving in memory of a loved one
  • Celebration donations on a birthday or anniversary
  • Raising funds through the participation in a marathon or community event

For more information about how you can help please call 07 3646 6528 or email Fundraising.SEQ@rmhc.org.au

Volunteer

Our volunteers are the heart of our programs. The families we help require a wide range of services and support which is why we rely on Volunteers with many different skills that can help us meet their needs. We depend on our team of dedicated volunteers to help us run our programs and support families going through some of the toughest times. RMHC SEQ has a selection of diverse and rewarding volunteer opportunities across our programs to suit your interests and meet the needs of seriously ill children and their families.

We have a number of volunteer positions in areas such as:

  • Guest Services Support
  • Learning Program Support
  • Kids Club Support
  • Event Support
  • Cooking/ Baking
  • Fundraising Support

No matter the role, our volunteers make a valuable contribution. When you volunteer at RMHC SEQ, you become part of a global community which is recognised and admired throughout the world.

If you’re over 18 years of age, available to commit for 6 or more months and want to volunteer please visit our RMHC South East Queensland Volunteer Page for more information via http://bit.ly/rmhcseqvolunteer

If you require further information, please contact Volunteering.SEQ@rmhc.org.au or phone (07) 3257 0328.

Make A Meal

Why Make a Meal?

We provide a home away from home for families of seriously ill children with the aim to keep families close during their time of need. Parents often return to the House after a long day at the hospital with their child and cooking a meal may be the last thing on their minds. This is an area where the House can take the stress away from a parent and make their lives easier. We need your help to ensure an efficient and quality dinner time service for families staying in the House.

The Program

The Make a Meal Program invites teams of up to 10 volunteers either co-workers, community groups, friends and family members to prepare dinner for the families staying at the House. We provide the kitchen, and you provide the food and enthusiastic chefs! You’ll be rewarded with a fun and meaningful experience, while you help make our families lives that little bit easier. Dress up, decorate the dining room, theme your experience how you wish. Have a lot of fun while provided practical support for families in need. The average number of families staying each night at Herston is 40 and South Brisbane is 80.

The process

  1. Select a date  – either a Tuesday night at South Brisbane or Wednesday night at Herston
  2. Receive a sample set of menus to give you some ideas but families enjoy simple home cooked meals and everyone loves dessert!
  3. Confirm your attendance and complete the forms we send you at least a week prior to your event. Arrive at Ronald McDonald House at 3.30 pm on your date
  4. Kitchen orientation and food safety briefing completed with your team
  5. Get cooking!
  6. Dinner served from 5.00 pm

Final clean up and optional tour of House will see you finished by 8.00 pm

Leave a Gift in your Will

Leaving a gift in your will, or a bequest, is a wonderful legacy for future generations.  Anyone can leave a charitable bequest. It is a powerful way to make a positive impact on the future, without affecting your finances in the present. 

Whenever the time is right for you, please consider remembering Ronald McDonald House Charities South East QLD in your Will.  Your gift will provide love, care and support for seriously ill children and their families whenever they need it.

Information for Solicitors & Executors

If you or your client intend to leave a Bequest to RMHC Australia, the correct legal name to use is Ronald McDonald House Charities South East Queensland .

Our ABN is 88 438 652 383 412 and our registered office address is 22 Garrick Terrace, Herston 4006 QLD.

We have provided some suggested wording below for a General Purpose Gift.  

“I give…. (please select from one of the following options for your type of gift):

  •  the sum of $xx
  •  my entire estate
  •  xx percentage of my estate
  •  the rest and residue of my estate
  •  xx percentage of the residual of my estate
  • description of a specific item

………. to Ronald McDonald House Charities South East Queensland of 22 Garrick Terrace, Herston 4006 QLD ABN 88 438 652 383 for the general purposes of such entity. I declare that a receipt from the treasurer or other proper officer of Ronald McDonald House Charities South East Queensland to the executor(s) of this Will, will be evidence that the executor(s) has discharged his/her/their duties in accordance with this clause.”

The charity is registered with the Australia Commission for Not-for-profits and Charities (ACNC). We also have Deductible Gift Recipient (DGR) status. When taking instructions from your client about their charitable intentions, please consider the tax implications for the estate and the tax benefits of transferring assets from an estate to a charity with DGR status.  

For further information, please contact us on  07 3646 6528 or email Fundraising.SEQ@rmhc.org.au