How You Can Help FAQS


We’re frequently asked questions about RMHC and the work we do. If you have a question that isn’t answered below, get in touch and we’ll see what we can do.

What is a Ronald McDonald House?
Our Ronald McDonald Houses are an affordable home away from home for families of seriously ill children being treated at nearby hospitals. Rather than spending the night in a hospital waiting room, family members can stay in comfort at a Ronald McDonald House and receive support from staff, volunteers or other families that are sharing similar experiences. Facilities include private family rooms with en-suites and common kitchens, lounges, quiet rooms and play areas.

How do the Houses operate?
Ronald McDonald Houses are run by an incorporated Board employing an Executive Officer and/or a House Manager who is supported by a team of staff and volunteers.

Volunteers help ease the load on families by washing, gardening, reading to the children, talking to the parents and organising play activities. Volunteers are committed to building a brighter future for the children and making life easier for families in their care.

How many Houses are there in Australia?
There are currently 16 Ronald McDonald Houses around the country: five in NSW (two in Sydney, one in Newcastle, one in Wagga Wagga, one in Orange and one in Tamworth), two in Victoria (both located in Melbourne), four in Queensland (three in Brisbane, one in Townsville), one in South Australia, one in Western Australia, one in Tasmania and one in the ACT.

The cornerstone of our work, Ronald McDonald Houses are located in close proximity to women's and children’s hospitals in Australia, particularly hospitals that provide specialist treatment for children. They provide a home away from home for seriously ill children and their families.

Who is eligible to stay at Ronald McDonald Houses?
Ronald McDonald Houses are located in close proximity to women's and children’s hospitals in Australia, particularly hospitals that provide specialist treatment for children. Families with a sick child receiving treatment at the hospital may be able to stay at the House. However, the Houses are primarily set up for families that have to travel long distances for their child to receive treatment.

How can I make a booking to stay at a Ronald McDonald House?
Parents can contact the House Manager directly to enquire about bookings. Referrals to the House can also be made by your General Practitioner or the Medical or Social Work staff at your child's hospital. The initial enquiry is made directly to the House Manager who can complete the booking and advise you of House facilities and availability of rooms.

What hospitals have Ronald McDonald Houses?
The 16 Ronald McDonald Houses are located in or near the following hospitals:
The Children’s Hospital Westmead, NSW 
Sydney Children's Hospital Randwick, NSW 
The John Hunter Children's Hospital, Newcastle, NSW 
Tamworth Base Hospital, NSW  
Orange Base Hospital, NSW
Wagga Wagga Base Hospital, NSW;
Lady Cilento Children's Hospital, South Brisbane, QLD
Mater Children’s Hospital, Brisbane, QLD                                                                              
The Royal Brisbane and Women’s Hospital, Brisbane, QLD                                                                          
Townsville Hospital, QLD
Monash Medical Centre, Melbourne, VIC
Royal Children's Hospital, Melbourne, VIC
Women's and Children's Hospital, Adelaide, SA
Princess Margaret Hospital for Children, Perth, WA
Royal Hobart Hospital, TAS
Centenary Hospital for Women and Children, ACT
What other projects does Ronald McDonald House Charities support?

RMHC supports a number of other programs that help seriously ill children to live happier, healthier lives. The Charity's cornerstone program is the 15 Ronald McDonald Houses located around Australia. In addition to the Houses, Ronald McDonald House Charities supports:

The Ronald McDonald Learning Program: This provides specialist education to children recovering from serious illness. The program aims to help children catch up on their education following lengthy hospital stays and absence from school.

Ronald McDonald Family Rooms: Created as places to go to when local families can't go home, the Family Rooms provide a respite from the stresses of short-term hospital stays. There is an ever-growing number of Ronald McDonald Family Rooms with two or three new Family Rooms opening each year. The 15 Ronald McDonald Family Rooms are located in the following hospitals: Centenary Hospital for Women and Children, ACT, Gosford Hospital, NSW, Gold Coast University Hospital - NICU & Paediatrics, QLD, John Hunter Children's Hospital, NSW, Lady Cilento Children's Hospital, QLD, Monash Children’s Hospital, VIC, Nepean Hospital, NSW, Northen Hospital, VIC, PEEL Health Campus, WA, Princess Margaret Hospital, WA, Royal North Shore Hospital, NSW, Sydney Children’s Hospital, NSW, Sunshine Hospital, VIC and Wodonga Hospital, VIC.

The RMHC Cord Blood Bank: This funds the collection and storage of umbilical cord blood. Cord blood is rich in stem cells and is used as an alternative to bone marrow in treating childhood leukaemia and other cancers.

Ronald McDonald Family Retreats: Families of children experiencing serious illnesses are often placed under immense emotional, physical and financial stress. To help relieve the burden RMHC manages Ronald McDonald Family Retreats as places where families can escape and enjoy some time off together, away from the hospital environment.                                                                                                                                                                                                                    

How can I support Ronald McDonald House Charities?

There are many ways you can help RMHC continue their support of seriously ill children. You can:
Make a donation
Make a bequest

How does Ronald McDonald House Charities raise funds?    

McDonald’s and its local franchisees provide major support to the charity’s operations so that your donation helps even more families of seriously ill children in Australia                                                                                                          

Individual Ronald McDonald Houses receive funding for capital projects from Ronald McDonald House Charities, but they need to cover their own operating expenses. To meet these costs they raise funds through donations from local service clubs, local businesses, local McDonald's Licensees, special events and general fundraising activities. Houses also generate income from modest accommodation fees from parents, most of whom are eligible for government assistance with the fees. Funds raised by RMHC events such as McHappy Day and RMHC Balls are distributed between houses and programs at a state or national level.

To find out about the support requirements of specific programs, you can also contact the Donor Relationship Manager for direct donations or any questions or offers regarding support:

21-29 Central Avenue
PO Box 392
Telephone: (02) 9875 6666
Fax: (02) 9875 6588